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VFR1200F DCT 2013 won't go in gear


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  • Member Contributer

Just a thought ... have you tried a general auto gearbox company?

 

 I just found this company and the first item in the list of Honda faults is - won’t go into gear

 

If nothing else they may have a contact 

 

https://www.autogearbox.co.uk/honda-auto-gearbox-repairs/

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The dealer say the gearbox itself is fine, which to be fair is supported by the fact that when I eventually get it in D, it will ride normally and go up and down through gears as expected.

 

It's the ECU throwing spurious faults and refusing to go into gear that is the issue. 😞

 

I've phoned around a couple of places and gotten similar "yeah that sounds about right we've known other Honda DCT bikes do this". I'm going to try to press Honda themselves on it as to me this isn't really an acceptable amount of time for an ECU to last.

I have tried asking the wife if I can buy this to replace it, but she says no:
https://www.kawasaki.co.uk/en/products/Sport_Tourer/2020/Ninja_H2_SX_SE__Performance_Tourer

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The annoying thing, now that I think about it, is that they wouldn't commit to a new ECU definitely fixing the issue, so potentially I pay £2300 and am no further forward.

 

Which also means I'm not quite sure what I'm paying them for if they haven't actually diagnosed the fault, and instead are just offering me guesses.

 

I might just demand the bike back because this is a fucking joke.

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  • Member Contributer

Figure out the part number and try to locate a used one. Also, I would inform them you will not pay for parts that don't fix your bike, as your complaint was not that you need a bunch of new parts, but that it won't go into gear.

 

I lost complete faith in car and bike dealerships decades ago...

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1 hour ago, RC1237V said:

Figure out the part number and try to locate a used one. Also, I would inform them you will not pay for parts that don't fix your bike, as your complaint was not that you need a bunch of new parts, but that it won't go into gear.

 

I lost complete faith in car and bike dealerships decades ago...

The issue with a 2nd hand one is that it seems quite hard to find one from a >2012 DCT bike, and because it encompasses the immobilizer I'm not sure how complex it is to just swap.

 

But yeah, right now I can either scrap the bikes or pay £2300 and maybe still scrap the bike. I would be better off if it had been stolen.

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Just spoke to Honda UK who are completely uninterested and unhelpful, and seem to think that the dealerships are nothing to do with them and not their problem as "they are independant!!"

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  • Member Contributer
18 hours ago, RC1237V said:

Also, I would inform them you will not pay for parts that don't fix your bike, as your complaint was not that you need a bunch of new parts, but that it won't go into gear.

🤣  I like this line.

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On 5/4/2021 at 11:49 AM, rtho782 said:

Just been told they need to replace the "control unit", and quoted £2,300 for the *part* with no guarantee of a fix.


I do not think they know what they are doing. See if you can find reputable shop with DTC specific experience 

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Hm, I have a diagnosis from the dealer which has convinced me moreso that it is indeed the ECU. Still annoying, obviously.

 

I'm in liaison with the original purchasing dealer about it, as I don't think it's reasonable to expect a 2nd hand bike of this age and price to die so thoroughly so quickly, and as the ECU isn't a maintenance item and is designed to last.... many years, it has to be due to some sort of manufacturing defect.

 

I'll let you know how it goes!!

 

On 5/5/2021 at 12:19 PM, Thumbs said:

How about these people to test the ECU and maybe repair it 

 

http://ecumeistro.com/motorcycle-ecu/

 

or 

 

https://the-ecu-doctor.co.uk/ecu-testing-rebuild-services/

 

Good idea, but the 2nd UK based one doesn't do motorbike ECUs and the other is in Australia!!

I can't seem to find a motorbike equivalent in the UK.

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On 5/7/2021 at 1:04 PM, Thumbs said:

Sorry about that .... these people are in the UK

 

http://www.motomatrix.co.uk/ecu-repairs.html

Thanks,

 

I spoke to these guys who said they can't help, but they suggested I contact some people in the Netherlands who they think might be able to.

 

I have done that, waiting on responses.

 

Also trying to push the selling dealership and the credit card company on it.

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Hopefully this turns out well for you. I just went through a boomer like that on my truck. While traveling I was forced to pay through my nose for obscure emission system repair, just because oem set us owners in a tap. What a times. 

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  • 3 weeks later...

So the bike was yesterday collected from Honda, and is going back to the selling dealership, who after much pushing are going to repair the fault at no cost to me. I'm only out the diagnostics cost, so all in all this tentatively seems like a result!

 

Will post back when it's fixed...

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  • 3 weeks later...

Bike should finally be being returned to me next week (this has been over 2 months now!!)

 

I have a suspicion as the dealer have had to cut new keys (supposedly to match the old ones) rather than coding the old keys to the new ECU, that they have replaced the ECU with one they have pulled from another bike or something. While I don't really mind if this is the case, how would I be able to confirm that TCS etc is working? (e.g., it could be a pre-2012 ECU)

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  • Member Contributer
2 hours ago, rtho782 said:

Bike should finally be being returned to me next week (this has been over 2 months now!!)

 

I have a suspicion as the dealer have had to cut new keys (supposedly to match the old ones) rather than coding the old keys to the new ECU, that they have replaced the ECU with one they have pulled from another bike or something. While I don't really mind if this is the case, how would I be able to confirm that TCS etc is working? (e.g., it could be a pre-2012 ECU)

If they have fitted a new ECM then they can't use your old keys. New keys must be registered to the ECM then cut to match the ignition switch.

Can't believe they would not go to the trouble of fitting an exact ECM replacement! Everything should work normally.

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  • 1 month later...

Bike was finally returned to me this morning, after 8 weeks.

 

The same fault is present.

Some of the plastics are missing.

The crash bungs are on backwards.

None of the plastics are fitted correctly, some of the clips are broken.

 

Looks like it's time to go to court.

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  • Member Contributer

A Honda dealer or independant?

 

Photograph/video everything!

 

🤬

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  • Member Contributer

Bloody disgraceful, as Skids states and threaten them with legal action. Might be worth seeking professional legal advice.

 

Honda customer service should also be made fully aware of your situation and seeking their support.

 

Sorry to hear of their gross incompetence after 8 weeks of waiting. They shouldn't be in business after what you've experienced.

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2 hours ago, Skids said:

A Honda dealer or independant?

 

Photograph/video everything!

 

🤬

 

 

So, I bought it from Superbike Factory Ltd in Macclesfield. https://superbikefactory.co.uk/

 

It broke down on 23rd April.

 

It went to Honda in Bury for fault diagnosis, they said it needed a new ECU.

 

SBF initially offered £250 compensation, I rejected this and threatened court action.

 

On the day of me submitting court action, literally while I was filling in the forms, SBF then offered to collect the bike and repair it. They collected it on 1st June.

 

They took ages about repairing, and returned it to me today, just over 8 weeks later, and over 3 months since it broke. They say they have replaced the ECU, but then, they also said they PDI'd it and test rode it, which must be a lie because the bike doesn't go into gear and there are literally panels missing, panels not fitted correctly, and the crash bungs are back to front.

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  • Member Contributer

I'd be tempted to ask for a full refund and go look for another one. ☹️

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