Member Contributer Olive Posted July 20, 2012 Author Member Contributer Share Posted July 20, 2012 Customer Service 101? Apparently they NOTICED that they had sent me the wrong tire and the day after they shipped the overly generous "front" they reportedly sent the correct tire. They tell me that I should be receiving the actual front tire today because they shipped it at the beginning of the week. The new approach to Customer Service is to hope your customer doesn't notice? Let them phone you and leave them on hold for ten minutes? The kicker is that I didn't even have to identify the issue... "I know why you are calling... but we've already fixed it.". Fixed it? No apology? No customer contact? They have my phone number. They have my email address. Wouldn't it make sense to proactively deal with the customer in terms of open communication? Or is it a better idea to have your customer chase YOU, after all they will be in a much better mood if you don't tell them anything... Anyone want to place a bet on what they are going to send me next?!? Link to comment Share on other sites More sharing options...
marriedman Posted July 20, 2012 Share Posted July 20, 2012 Who did you order these tires from? Just want to know so that I can avoid them! Link to comment Share on other sites More sharing options...
wera803 Posted July 20, 2012 Share Posted July 20, 2012 Just wait until they want the 180 back and expect you to pay the shipping. Link to comment Share on other sites More sharing options...
Member Contributer MaxSwell Posted July 20, 2012 Member Contributer Share Posted July 20, 2012 Here in the U. S. if you are sent an unsolicited item in the mail, you get to keep it. So keep the 180 front tire. I'm sure you'll be able to use it in the future even if you put it on the back end of the machine. And they may pay more attention to you in the future. I can't wait to hear the next surprise. Good luck Olive and safe riding. Link to comment Share on other sites More sharing options...
Member Contributer Olive Posted July 21, 2012 Author Member Contributer Share Posted July 21, 2012 They tell me that I should be receiving the actual front tire today because they shipped it at the beginning of the week. Anyone want to guess what was waiting for me when I arrived home today? Link to comment Share on other sites More sharing options...
original007 Posted July 21, 2012 Share Posted July 21, 2012 18" Rear tire? Link to comment Share on other sites More sharing options...
Member Contributer Polarbear Posted July 21, 2012 Member Contributer Share Posted July 21, 2012 A rear 17"?? Or a big fat nothing??? This should be good..... Link to comment Share on other sites More sharing options...
Member Contributer Olive Posted July 21, 2012 Author Member Contributer Share Posted July 21, 2012 A rear 17"?? Or a big fat nothing??? This should be good..... Polarbear wins the wager... big fat nothing. Next wager is on when it arrives... Think I should go make some Link to comment Share on other sites More sharing options...
original007 Posted July 22, 2012 Share Posted July 22, 2012 Still going with the 18" rear when it arrives. Link to comment Share on other sites More sharing options...
Member Contributer Olive Posted July 24, 2012 Author Member Contributer Share Posted July 24, 2012 Believe it or not... I received a 17" 120/70 tire! It was only 48 days after I placed the original order. That timeframe included one lost order, one 18" front, one rear sent in place of the front and many, many, MANY phone calls. To be fair, it only took them 33 days after I reordered (perhaps we should give them 15 days leeway given that they lost the first order...). They are being nice enough to cover the cost of the shipping and will be providing me one of the tires for free. Note to self: check credit card statement to see how badly they muff this one up... Link to comment Share on other sites More sharing options...
Veefer800Canuck Posted July 24, 2012 Share Posted July 24, 2012 Ooh, one free tire? Probably the front I'm guessing, being cheaper and all. Still, pretty good of them, after all the hassle. Link to comment Share on other sites More sharing options...
Member Contributer MaxSwell Posted July 24, 2012 Member Contributer Share Posted July 24, 2012 Congrats Olive. Glad they compensated you for the hassle. Hope they gave you the rear tire. Safe riding oh famous one. Link to comment Share on other sites More sharing options...
Member Contributer Olive Posted July 25, 2012 Author Member Contributer Share Posted July 25, 2012 Ooh, one free tire? Probably the front I'm guessing, being cheaper and all. Still, pretty good of them, after all the hassle. Well... still have to wait for my credit card statement to arrive... then I will figure out their follow through. They didn't offer. I made a point of asking. I reminded him that the original order was placed on June 5th and it was currently July 24th. "What are you going to do to make up for this?". He told me that they were not going to charge for the shipping. Silence. I prompted "And?". That's when the tire was added on. If I wouldn't have said anything I don't believe anything would have been done. I can understand that mix-ups happen... but this went above and beyond and seemed like a Laurel and Hardy comedy skit. Link to comment Share on other sites More sharing options...
Member Contributer Muff Posted July 25, 2012 Member Contributer Share Posted July 25, 2012 Note to self: check credit card statement to see how badly they muff this one up... No need to bring me into this!!!! Link to comment Share on other sites More sharing options...
Member Contributer MaxSwell Posted July 25, 2012 Member Contributer Share Posted July 25, 2012 "but this went above and beyond and seemed like a Laurel and Hardy comedy skit." No need to bring Timmy and CornerCarver into this either. "All things come to those who ask." Thanks for the example. Link to comment Share on other sites More sharing options...
Member Contributer Olive Posted July 26, 2012 Author Member Contributer Share Posted July 26, 2012 "but this went above and beyond and seemed like a Laurel and Hardy comedy skit." No need to bring Timmy and CornerCarver into this either. You are right... there was no call for that.Or to pick on poor Muff for that matter... :laughing6-hehe: Link to comment Share on other sites More sharing options...
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