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Brand New Zumo 550 Can't Unlock Maps


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#1 sailcycle

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Posted 04 January 2008 - 10:49 AM

Well, my new Zumo 550 arrived from PC Nation yesterday afternoon and I just couldn't wait to play with it. It came with all sorts of excellent mounting hardware for bike and car, so I took it for a nice mid-winter ride in my truck, using the breadcrumb feature. It was working great! http://www.vfrdiscus...tyle_emoticons/default/smile.gif

After getting home, I decided to be responsible and peruse the manual, register the unit with Garmin and download the latest software. As a reward, the unit now won't unlock the map! :goofy: I spend about 30 minutes on the phone with a very helpful tech support rep (not from India!) and he was completely stumped. We modified files, replaced files and ran utilities with him logged onto my PC. Nadda. He's sending me new map files in case something got corrupted. If that doesn't work, it's swap-out time. http://www.vfrdiscus...tyle_emoticons/default/sad.gif

#2 BonusVFR

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Posted 04 January 2008 - 06:34 PM

This is the thread on 3.8 issues/questions/improvments on ZumoForums

http://www.zumoforum...hp?topic=3594.0

Not sure if anybody has had exactly the same thing happen. My 3.8 loaded without a hitch

#3 Earthshake

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Posted 04 January 2008 - 06:47 PM

It's a pain, but I am sure that Garmin WILL make it right. I too have the zumo but did not have the same issues with the update.

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#4 Motor_Ref

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Posted 04 January 2008 - 07:50 PM

Well, my new Zumo 550 arrived from PC Nation yesterday afternoon and I just couldn't wait to play with it. It came with all sorts of excellent mounting hardware for bike and car, so I took it for a nice mid-winter ride in my truck, using the breadcrumb feature. It was working great! http://www.vfrdiscus...tyle_emoticons/default/smile.gif

After getting home, I decided to be responsible and peruse the manual, register the unit with Garmin and download the latest software. As a reward, the unit now won't unlock the map! :wheel: I spend about 30 minutes on the phone with a very helpful tech support rep (not from India!) and he was completely stumped. We modified files, replaced files and ran utilities with him logged onto my PC. Nadda. He's sending me new map files in case something got corrupted. If that doesn't work, it's swap-out time. http://www.vfrdiscus...tyle_emoticons/default/sad.gif


You could try calling again. Different people there know different things.

I called about mine a while ago. It was lost. It would not hook up with the satellites.

The first guy I talked to said that I needed new firmware or whatever. If that didn't fix it, I needed to send it back.

The second guy said, "Oh it is just lost. Power it down. Then hold in the zoom plus button and power it up again. No big deal.

The second idea worked just fine.

#5 sailcycle

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Posted 17 January 2008 - 08:52 PM

Well, my new Zumo 550 arrived from PC Nation yesterday afternoon and I just couldn't wait to play with it. It came with all sorts of excellent mounting hardware for bike and car, so I took it for a nice mid-winter ride in my truck, using the breadcrumb feature. It was working great! http://www.vfrdiscus...tyle_emoticons/default/smile.gif

After getting home, I decided to be responsible and peruse the manual, register the unit with Garmin and download the latest software. As a reward, the unit now won't unlock the map! :rolleyes: I spend about 30 minutes on the phone with a very helpful tech support rep (not from India!) and he was completely stumped. We modified files, replaced files and ran utilities with him logged onto my PC. Nadda. He's sending me new map files in case something got corrupted. If that doesn't work, it's swap-out time. http://www.vfrdiscus...tyle_emoticons/default/sad.gif


Just thought I'd let y'all know the final resolution. Garmin sent me a copy of the gmapprom.img file to replace the one on my new Zumo. As soon as I did that, the map unlocked and all is well. I'm not thrilled that I had to go through this with a new unit, but Garmin provided very good support to get me up and running.

#6 BonusVFR

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Posted 17 January 2008 - 10:24 PM

Well, my new Zumo 550 arrived from PC Nation yesterday afternoon and I just couldn't wait to play with it. It came with all sorts of excellent mounting hardware for bike and car, so I took it for a nice mid-winter ride in my truck, using the breadcrumb feature. It was working great! http://www.vfrdiscus...tyle_emoticons/default/smile.gif

After getting home, I decided to be responsible and peruse the manual, register the unit with Garmin and download the latest software. As a reward, the unit now won't unlock the map! :rolleyes: I spend about 30 minutes on the phone with a very helpful tech support rep (not from India!) and he was completely stumped. We modified files, replaced files and ran utilities with him logged onto my PC. Nadda. He's sending me new map files in case something got corrupted. If that doesn't work, it's swap-out time. http://www.vfrdiscus...tyle_emoticons/default/sad.gif


Just thought I'd let y'all know the final resolution. Garmin sent me a copy of the gmapprom.img file to replace the one on my new Zumo. As soon as I did that, the map unlocked and all is well. I'm not thrilled that I had to go through this with a new unit, but Garmin provided very good support to get me up and running.


Good news! Garmin has a solid reputation for service. Have you figured out Mapsource yet?

#7 Travis

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Posted 17 January 2008 - 10:33 PM

I purchased my Zumo 550 in July and have been getting lousy customer service from Garmin. The map disk they sent me was BLANK! Beautifully labeled but blank none the less. The rest of the system works fairly well, but my home is rather new and currently I don't live on the map! I've called Garmin twice and they have basically told me I don't know how to use my computer and that I'm lying... I'm not sure which is worse! I've found some one in town that may be able to get me the new map image, I hope they aren't linked to a serial number.
I don't think there is any solution other than sending it back, but I just wanted to let you know there are others out there with some Garmin issues.

#8 BonusVFR

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Posted 17 January 2008 - 10:41 PM

I purchased my Zumo 550 in July and have been getting lousy customer service from Garmin. The map disk they sent me was BLANK! Beautifully labeled but blank none the less. The rest of the system works fairly well, but my home is rather new and currently I don't live on the map! I've called Garmin twice and they have basically told me I don't know how to use my computer and that I'm lying... I'm not sure which is worse! I've found some one in town that may be able to get me the new map image, I hope they aren't linked to a serial number.
I don't think there is any solution other than sending it back, but I just wanted to let you know there are others out there with some Garmin issues.


Was the blank disk in the original package or did they send you another one?

What do you mean by "New Map Image"? Did you check out the new mapset on the web to see if your house is there?

I had a problem with their blank disk too until I realized it was a DVD instead of a CD.

#9 sailcycle

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Posted 19 January 2008 - 03:43 AM

Good news! Garmin has a solid reputation for service. Have you figured out Mapsource yet?


I've played with MapSource quite a bit over the past couple of weeks. I made 4 1-day routes in Vermont based upon a trip we took 2 years ago, plus some local recommendations. I used a fair number of PONIs to control the routes. I then loaded them into the Zumo and let it build the routes internally. After that, I transferred the routes back to MapSource to compare with the originals. I only found one small "detour" in the Zumo conversion that required adding a couple more PONIs to correct.

I've also played with downloading shared routes and tracks. Again, it seems pretty straight-forward.

#10 BonusVFR

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Posted 19 January 2008 - 02:19 PM

Good news! Garmin has a solid reputation for service. Have you figured out Mapsource yet?


I've played with MapSource quite a bit over the past couple of weeks. I made 4 1-day routes in Vermont based upon a trip we took 2 years ago, plus some local recommendations. I used a fair number of PONIs to control the routes. I then loaded them into the Zumo and let it build the routes internally. After that, I transferred the routes back to MapSource to compare with the originals. I only found one small "detour" in the Zumo conversion that required adding a couple more PONIs to correct.

I've also played with downloading shared routes and tracks. Again, it seems pretty straight-forward.


HOw about Shaping Points to eliminate Flags on the screen and directions to nowwhere/but control the route?




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